CX Consulting
Where
Experience Get’s To Work for You

We align the right technology with your staff to reduce cost, increase revenue, grow CSAT & engage employees.

 
It's all about our People!

“Positivity is a Force Multiplier!
The more Positive you are, the more Positive those around you will be.”

- Stuart Beame

Customer Satisfaction

Implementation of my Discovery Training Methodology increased Customer Satisfaction (CSAT) by 25% during the COVID period.

Knowledge Management

By building a Knowledge Management system agents increased their ability to answer customers questions on their first interaction (FCR) by 22% and improved Chatbot answer rate by 30% resulting in fewer repeat calls.

Sales

Intent-based sales training with guided workflows increasing ancillary sales by 48% (over $50 million increase).

Services We Provide

Are your People ready?

Do they have the skills? Do they have the knowledge at their fingertips? Can they find the answers on their own?

Providing the Right Training makes it work the way you expect and need it to work.

Locations Matter!

  • Chris Rall

    Director New Project Launch & Management - USU

    “I’ve partnered with Stuart during an implementation of our KMS solution. He is an inspiring leader and expert in Learning & Development. I was impressed how he managed and built a remote team across different countries with highly skilled experts and instructional designers. Stuart offers a powerful combination of a strong business attitude with a great personality. He is a natural when it comes to inspiring people and almost every business meeting, he taught me something new. He leads by example, is a life-long learner and lives by his motto that positivity is a force multiplier. I am thankful for the experience to work with him.”

  • Jessica Graham

    Public Information Officer & Assistant to the President for Community Relations & Marketing Services - Central Piedmont Community College

    “No one at CPCC was surprised when Stuart was recently recognized as one of the best call center directors in the country. He is a great asset to our institution. Stuart always keeps his customers in the forefront, and proactively seeks out information and solutions to address their needs. He is creative, dedicated, a true team player and very reliable. We are fortunate to have Stuart!”

  • Dalia Barack

    Executive Recruiter - Alorica BPO

    “Stuart is a professional with a very strong Training & Development background. He takes his role seriously with a high sense of passion for what he does. It was a pleasure working with him, and I would welcome the opportunity again. He would be a true asset to any organization.”

Synergy! Let’s Get in Touch…

Everyone is always looking for new opportunities and finding the best practices. We should set up some time to talk and figure out some new exciting ways of doing things while taking what we have learned as our best practices and improve upon those ways together.